What is your deposit and cancellation policy?
We have modified our deposit and cancellation policy in the light of Covid.
We are currently asking for a $500 deposit per person at the time of booking, which is fully-refundable, for 2021 and later bookings.
We will let you know the exact terms and conditions at the time at the time you book and, of course, honour those terms.
Should I buy trip cancellation insurance?
Yes. We strongly advise you take out trip cancellation insurance.
Are there any limitations on guests wishing to stay at the lodge?
The experience that we offer is a wilderness one. We don’t recommend our holidays for guests who will struggle on uneven terrain or who have mobility problems.
We do not usually book guests under the age of 14 or over the age of 75 in September and October or during our spring season. We may take guests as young as 10 years old during our summer season.
Some of our activities are on river rafts and we will ask you to sit out the trip if you weigh more than 120 kgs (260 lbs/18.5 stone). These limitations are for your safety.
We are not set up to cater for photographers using tripods.
Because we are off the power grid, we do not offer laundry services.
We have satellite-linked internet for guests to use.
What if I have food allergies or am a vegetarian?
We can usually cater for guests with allergies and vegetarians. We would, however, ask for some warning.