Frequently Asked Questions

Will I have to pay a deposit to book?

Yes.  We ask for a 40% deposit at the time of booking. The balance, equating to 60% plus taxes, is due 90 days before arrival.

What is your cancellation policy?

We return all but $500 of your deposit if you cancel more than 365 days before your planned arrival date.

We return half of your deposit if you cancel more than 180 days before your planned arrival date.

You may also choose to cancel and put your entire deposit towards a future booking up to 180 days before your planned arrival date. (Please note you can only postpone your holiday once per booking.)

Within 90 days of your planned arrival date all payments are non-transferable and non-refundable.

Should I buy trip cancellation insurance?

Yes. We strongly advise you take out trip cancellation insurance. We cannot make exceptions to our refund policy on compassionate grounds.

What if I can’t make it to the lodge because of wildfires, airline strikes etc?

We do not accept liability where the cause in the failure of your holiday arrangements is due to unusual or unforeseeable circumstances that neither we or our agents could have anticipated or avoided even with the exercise of all due care (for example wildfires, airline strikes etc..)

Are there any limitations on guests wishing to stay at the lodge?

The experience that we offer is a wilderness one. We don’t recommend our holidays for guests who will struggle on uneven terrain or who have mobility problems.

We do not usually book guests under the age of 14 or over the age of 75 in September and October or during our spring season. We may take guests as young as 10 years old during our summer season.

Some of our activities are on river rafts and we will ask you to sit out the trip if you weigh more than 120 kgs (260 lbs/18.5 stone). These limitations are for your safety.

We are not set up to cater for photographers using tripods.

Because we are off the power grid, we do not offer laundry services.

We have satellite-linked internet for guests to use.

What if I have food allergies or am a vegetarian?

We can usually cater for guests with allergies and vegetarians. We would, however, ask for some warning.

Will I have to sign a waiver to stay at the lodge?

Yes, all guests will have to sign a legal waiver accepting risks inherent in the wilderness. We are happy to provide an advance copy of this on request.

Are the wild animals around the lodge dangerous?

There is always some risk associated with large wild animals. Your guide will brief you on how to react should you encounter a bear and will also carry bear-deterrent. Your guides are all fully-trained.

How long will it take me to get to the lodge?

Around six hours from Banff, eight or nine hours from Calgary, nine or 10 hours from Vancouver and 11-12 hours from Seattle.

We will send you full details when you book.

Who will the other guests at the lodge be?

We have had guests from different corners of the world but most are from Great Britain, the US, Europe, Australia, New Zealand and Canada.

What is the weather usually like?

We typically have hot summers and sunny autumns. There are always rainy and cloudy days however.

Can you guarantee that we will see bears?

No. So far more than 95 percent of our guests who have come during autumn bear season have seen grizzly bears and almost all our guests who have come in May and June have seen a bear, but with nature there can never be any guarantees. We do not offer refunds if you do not see bears.

Do I need to rent a 4×4?

No. You don’t need a 4×4 during any of the seasons that we are open to guests.